A queuing system with risk-averse customers: Sensitivity analysis of performance

C. A. Delgado*, A. van Ackere, E. R. Larsen

*Corresponding author af dette arbejde

Publikation: Bidrag til bog/antologi/rapport/proceedingKonferencebidrag i proceedingsForskningpeer review

3 Citationer (Scopus)

Abstract

In this paper, we incorporate decision rules based on adaptive behaviour in order to analyze the impact of customers' decisions on queue formation. We deviate from most of the literature in that we model dynamic queuing systems with deterministic and endogenous arrivals. We apply a one-dimensional cellular automata in order to model the research problem. We describe a self organizing queuing system with local interaction and locally rational customers. They decide which facility to use considering both their expected sojourn time and their uncertainty regarding these expectations. These measures are updated each period applying adaptive expectations and using customers' experience and that of their local neighbours. This paper illustrates how the average sojourn time of customers in the system depends on their characteristics. These characteristics define how risk-averse customers are as well as how conservative they are regarding new information.

OriginalsprogEngelsk
Titel2011 IEEE International Conference on Industrial Engineering and Engineering Management
Antal sider5
ForlagIEEE
Publikationsdato2011
Sider1720-1724
Artikelnummer6118210
ISBN (Trykt)9781457707391
DOI
StatusUdgivet - 2011
Udgivet eksterntJa
BegivenhedIEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011 - Singapore, Singapore
Varighed: 6 dec. 20119 dec. 2011

Konference

KonferenceIEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011
Land/OmrådeSingapore
BySingapore
Periode06/12/201109/12/2011

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