A Large-Scale Design Thinking Project Seen from the Perspective of Participants

TY - GEN

T1 - A Large-Scale Design Thinking Project Seen from the Perspective of Participants

AU - Dindler, Christian

AU - Eriksson, Eva

AU - Dalsgaard, Peter

PY - 2016

Y1 - 2016

N2 - Design thinking is increasingly being used as an approach to facilitate participatory organizational change. However, we know little about how such processes are experienced by the people who participate in them. In this paper, we therefore present a case study of the participants' perspective in a large-scale design thinking project in a public library. The project embodies a series of issues that arise when design thinking approaches are applied to largescale, IT-oriented design projects. The study is based on interviews and observations conducted before, during and after the project, and the findings from the study focus on how results from design thinking projects are (or are not) implemented in organizations, what it takes to be "a good participant", how vague project objectives can create both motivation and frustration, and how the potentially stressful experiences of working in organizations that undergo constant transformations affect project participants.

AB - Design thinking is increasingly being used as an approach to facilitate participatory organizational change. However, we know little about how such processes are experienced by the people who participate in them. In this paper, we therefore present a case study of the participants' perspective in a large-scale design thinking project in a public library. The project embodies a series of issues that arise when design thinking approaches are applied to largescale, IT-oriented design projects. The study is based on interviews and observations conducted before, during and after the project, and the findings from the study focus on how results from design thinking projects are (or are not) implemented in organizations, what it takes to be "a good participant", how vague project objectives can create both motivation and frustration, and how the potentially stressful experiences of working in organizations that undergo constant transformations affect project participants.

KW - Design methods

KW - Design thinking

KW - Interaction design

KW - Participatory design

U2 - 10.1145/2971485.2971559

DO - 10.1145/2971485.2971559

M3 - Article in proceedings

SN - 978-1-4503-4763-1

BT - Proceedings of the 9th Nordic Conference on Human-Computer Interaction

PB - Association for Computing Machinery

CY - New York

T2 - NordiCHI 2016

Y2 - 23 October 2016 through 27 October 2016

ER -