Aarhus Universitets segl

Michael Engkær Engsig Madsen

The Untold Story of the Inherent Tensions in the Assessment of Servitisation Success

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This study discusses the paradoxes that arise from differing perceptions of servitisation success and spotlights potential external and internal tensions. We seek to establish a more profound understanding of the servitisation concept, and by conducting a typology-based conceptualisation on the basis of a systematic literature review, we include prior studies on servitisation success in relation to the definitional differences within servitisation. Employing the theory of organisational identity, this study presents a range of paradoxes that lead to internal and external tensions potentially hindering the servitisation transformation. It presents a series of theoretical contributions, including a revised methodological view of servitisation success that can be employed in future studies.
TidsskriftInternational Journal of Technology Management
Sider (fra-til)268-294
Antal sider27
StatusUdgivet - 2023

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