Institut for Forretningsudvikling og Teknologi

Lars Bækgaard

Transitioning to Government Shared Services Centres: A Systems View

Publikation: Bidrag til bog/antologi/rapport/proceedingBidrag til bog/antologiForskningpeer review

Standard

Transitioning to Government Shared Services Centres: A Systems View. / Tambo, Torben; Bækgaard, Lars.

A Systemic Perspective to Managing Complexity with Enterprise Architecture. red. / Pallab Saha. Hershey, PA, USA : Idea Group Publishing, 2014. s. 361-391 (Advances in Business Information Systems and Analytics).

Publikation: Bidrag til bog/antologi/rapport/proceedingBidrag til bog/antologiForskningpeer review

Harvard

Tambo, T & Bækgaard, L 2014, Transitioning to Government Shared Services Centres: A Systems View. i P Saha (red.), A Systemic Perspective to Managing Complexity with Enterprise Architecture. Idea Group Publishing, Hershey, PA, USA, Advances in Business Information Systems and Analytics, s. 361-391. https://doi.org/10.4018/978-1-4666-4518-9.ch011

APA

Tambo, T., & Bækgaard, L. (2014). Transitioning to Government Shared Services Centres: A Systems View. I P. Saha (red.), A Systemic Perspective to Managing Complexity with Enterprise Architecture (s. 361-391). Idea Group Publishing. Advances in Business Information Systems and Analytics https://doi.org/10.4018/978-1-4666-4518-9.ch011

CBE

Tambo T, Bækgaard L. 2014. Transitioning to Government Shared Services Centres: A Systems View. Saha P, red. I A Systemic Perspective to Managing Complexity with Enterprise Architecture. Hershey, PA, USA: Idea Group Publishing. s. 361-391. (Advances in Business Information Systems and Analytics). https://doi.org/10.4018/978-1-4666-4518-9.ch011

MLA

Tambo, Torben og Lars Bækgaard "Transitioning to Government Shared Services Centres: A Systems View". Saha, Pallab (redaktører). A Systemic Perspective to Managing Complexity with Enterprise Architecture. Kapitel 11, Hershey, PA, USA: Idea Group Publishing. (Advances in Business Information Systems and Analytics). 2014, 361-391. https://doi.org/10.4018/978-1-4666-4518-9.ch011

Vancouver

Tambo T, Bækgaard L. Transitioning to Government Shared Services Centres: A Systems View. I Saha P, red., A Systemic Perspective to Managing Complexity with Enterprise Architecture. Hershey, PA, USA: Idea Group Publishing. 2014. s. 361-391. (Advances in Business Information Systems and Analytics). https://doi.org/10.4018/978-1-4666-4518-9.ch011

Author

Tambo, Torben ; Bækgaard, Lars. / Transitioning to Government Shared Services Centres: A Systems View. A Systemic Perspective to Managing Complexity with Enterprise Architecture. red. / Pallab Saha. Hershey, PA, USA : Idea Group Publishing, 2014. s. 361-391 (Advances in Business Information Systems and Analytics).

Bibtex

@inbook{d1a87c2efefa4a688d9a471889ab592e,
title = "Transitioning to Government Shared Services Centres: A Systems View",
abstract = "Services are the fundamental to the provisioning of business activities. Enterprise Architecture (EA) is maintaining the relationship between strategy, business and technology. A clear definition and agreed understanding of services is critical to realising information technology artefacts. Services, however, tend to be more complex than the mere act of interaction or working process, and should be seen out of the cultural, organisational and managerial factors surrounding it. This chapter will use a service model consisting of execution, context and intention with an underlying claim that all three elements must be present to make services meaningful. EA must be seen in the light of this. This chapter addresses the issues related to organisational and system transition of services and subsequently EA when being transformed from loose, distributed organisations and into Shared Service Centres (SSCs). A case study is being presented where eGovernment services are moved from local government level and into a shared service centre structure. Major findings include (1) a model view relates services to actors, (2) an eGovernment services architecture maturity model, (3) a systemic and combinatorial approach to organising services architectures. This chapter aims at the deeper understanding of services in developing eGovernment architectures but findings are readily applicable in general business environments.",
keywords = "Service, Enterprise Architecture, shared service, shared service center",
author = "Torben Tambo and Lars B{\ae}kgaard",
year = "2014",
doi = "10.4018/978-1-4666-4518-9.ch011",
language = "English",
isbn = "978-1-4666-4518-9",
series = "Advances in Business Information Systems and Analytics",
publisher = "Idea Group Publishing",
pages = "361--391",
editor = "Pallab Saha",
booktitle = "A Systemic Perspective to Managing Complexity with Enterprise Architecture",

}

RIS

TY - CHAP

T1 - Transitioning to Government Shared Services Centres: A Systems View

AU - Tambo, Torben

AU - Bækgaard, Lars

PY - 2014

Y1 - 2014

N2 - Services are the fundamental to the provisioning of business activities. Enterprise Architecture (EA) is maintaining the relationship between strategy, business and technology. A clear definition and agreed understanding of services is critical to realising information technology artefacts. Services, however, tend to be more complex than the mere act of interaction or working process, and should be seen out of the cultural, organisational and managerial factors surrounding it. This chapter will use a service model consisting of execution, context and intention with an underlying claim that all three elements must be present to make services meaningful. EA must be seen in the light of this. This chapter addresses the issues related to organisational and system transition of services and subsequently EA when being transformed from loose, distributed organisations and into Shared Service Centres (SSCs). A case study is being presented where eGovernment services are moved from local government level and into a shared service centre structure. Major findings include (1) a model view relates services to actors, (2) an eGovernment services architecture maturity model, (3) a systemic and combinatorial approach to organising services architectures. This chapter aims at the deeper understanding of services in developing eGovernment architectures but findings are readily applicable in general business environments.

AB - Services are the fundamental to the provisioning of business activities. Enterprise Architecture (EA) is maintaining the relationship between strategy, business and technology. A clear definition and agreed understanding of services is critical to realising information technology artefacts. Services, however, tend to be more complex than the mere act of interaction or working process, and should be seen out of the cultural, organisational and managerial factors surrounding it. This chapter will use a service model consisting of execution, context and intention with an underlying claim that all three elements must be present to make services meaningful. EA must be seen in the light of this. This chapter addresses the issues related to organisational and system transition of services and subsequently EA when being transformed from loose, distributed organisations and into Shared Service Centres (SSCs). A case study is being presented where eGovernment services are moved from local government level and into a shared service centre structure. Major findings include (1) a model view relates services to actors, (2) an eGovernment services architecture maturity model, (3) a systemic and combinatorial approach to organising services architectures. This chapter aims at the deeper understanding of services in developing eGovernment architectures but findings are readily applicable in general business environments.

KW - Service

KW - Enterprise Architecture

KW - shared service

KW - shared service center

U2 - 10.4018/978-1-4666-4518-9.ch011

DO - 10.4018/978-1-4666-4518-9.ch011

M3 - Book chapter

SN - 978-1-4666-4518-9

T3 - Advances in Business Information Systems and Analytics

SP - 361

EP - 391

BT - A Systemic Perspective to Managing Complexity with Enterprise Architecture

A2 - Saha, Pallab

PB - Idea Group Publishing

CY - Hershey, PA, USA

ER -