Institut for Forretningsudvikling og Teknologi

Lars Bækgaard

Organisational Dynamics and Ambiguity of Business Intelligence in Context of Enterprise Information Systems – a case study

Publikation: Bidrag til bog/antologi/rapport/proceedingKonferencebidrag i proceedingsForskningpeer review

Business Intelligence (BI) is playing a major role in most Enterprise Information Systems (EIS) architectures providing strategic and tactical management information on selected issues. BI is typically detached from mainstream transaction systems and provides a translated view of the business with high ranking executives as key audience. BI has as such a number of distinctive characteristics proposing that management of BI need more attention. This paper is based on an in-depth, longitudinal qualitative case study using an interpretivistic and sociologically inspired methodology. This study present findings within the relationship between technology and business in BI is particularly complex as operational issues are secondary to the desired systems outcome’s character of a management construct. A management framework is proposed for BI related to its special characteristics involving enterprise communication between operational and tactical/strategic levels, inexact data, representation of historical consensus, and intrinsic translation between management culture and technology. BI should be viewed as integrated in and mutually interacting with corporate EIS. This paper contributes to a dualistic understanding of BI as both a technological and a social system. The originality of this paper is in its augmentation of IS management with a better comprehension of the BI aspect intended to contribute to a distinct management framework for BI.
OriginalsprogEngelsk
TitelProceedings of the 6th International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS) : Enterprise Information systems of the future - evolving towards more performance through transparency and agility
Antal sider16
Udgivelsesår21 sep. 2012
StatusUdgivet - 21 sep. 2012
BegivenhedCONFENIS: International Conference on Research and Practical Issues of Enterprise Information Systems - Universiteit Gent, Gent, Belgien
Varighed: 19 sep. 201221 sep. 2012
Konferencens nummer: 6

Konference

KonferenceCONFENIS
Nummer6
LokationUniversiteit Gent
LandBelgien
ByGent
Periode19/09/201221/09/2012

    Forskningsområder

  • Enterprise Information Systems, Business intelligence, information systems architecture, social construct

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