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Training managers to facilitate their meetings: An intervention study

Publikation: Bidrag til tidsskrift/Konferencebidrag i tidsskrift /Bidrag til avis › Tidsskriftartikel › Forskning › peer review

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Meetings in organizations are a common object of popular frustration. They are often run by managers who picked up their meeting skills from their superiors a generation previously, thus perpetuating obsolescent practices unsuited to today's world of work. This paper reports on a research-based intervention effort to improve organizational meetings. It reconceptualises classical meeting management, offering instead the practice of "meeting facilitation": a more active and supportive approach, in which the manager-as-facilitator guides and directs conversations in meetings towards a positive goal. To test this reconceptualization in a live experiment intended to improve real meetings, we conducted brief training of 103 managers in meeting facilitation in two organizations in Denmark. A pre- and post-intervention survey of a thousand employees who regularly participated in these managers' meetings showed that in the employees' judgment, there were significant improvements in their managers' competencies in both new meeting facilitation and classical meeting management, whereas other meeting outcomes resisted change.
Bidragets oversatte titelAt træne ledere i at facilitere deres møder: Et interventionsstudie
OriginalsprogEngelsk
TidsskriftInternational Journal of Management Practice
Vol/bind7
Nummer1
Sider (fra-til)70-87
Antal sider18
ISSN1477-9064
DOI
StatusUdgivet - 2014

Bibliografisk note

Rapport fra forsknings- og udviklingsprojektet Møder der skaber værdi og mening

    Forskningsområder

  • meetings, Denmark, transformative research, design-based research, management practice, management training, management development, competency development, meeting facilitation, group facilitation, meeting management, organizational meetings, Facilitering af videnprocesser, Ledelse, Livslang læring

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