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"WhatsApp is for family; Messenger is for friends": Communication places in app ecosystems

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  • Midas Nouwens, Université Paris-Saclay (Paris XI)
  • ,
  • Carla F. Griggio, Université Paris-Saclay (Paris XI)
  • ,
  • Wendy E. Mackay, Université Paris-Saclay (Paris XI)

Today's users communicate via multiple apps, even when they offer almost identical functionality. We studied how and why users distribute their contacts within their app ecosystem. We found that the contacts in an app affect a user's conversations with other contacts, their communication patterns in the app, and the quality of their social relationships. Users appropriate the features and technical constraints of their apps to create idiosyncratic communication places, each with its own recursively defined membership rules, perceived purposes, and emotional connotations. Users also shift the boundaries of their communication places to accommodate changes in their contacts' behaviour, the dynamics of their relationships, and the restrictions of the technology. We argue that communication apps should support creating multiple communication places within the same app, relocating conversations across apps, and accessing functionality from other apps.

TidsskriftConference on Human Factors in Computing Systems - Proceedings
Sider (fra-til)727-735
Antal sider9
StatusUdgivet - 2 maj 2017
Eksternt udgivetJa
Begivenhed2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI 2017 - Denver, USA
Varighed: 6 maj 201711 maj 2017


Konference2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI 2017

Bibliografisk note

Publisher Copyright:
© 2017 ACM.

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