Value of Intangibles

Publikation

Publikationer pr. år 1992 1994 1995 1996 1998 1999 2000 2001 2002 2003 2004 2006 2007 2009

• 101 Tidsskriftartikel
• 52 Bidrag til bog/antologi
• 32 Konferencebidrag i proceedings
• 25 Paper
• 16 Mere
  • 8 Working paper
  • 5 Bog
  • 1 Antologi
  • 1 Ph.d.-afhandling
  • 1 Konferenceabstrakt til konference

Publikationer pr. år

Publikationer pr. år

Søgeresultater

• 2008

  Integrating SERVQUAL with national customer satisfaction indices

  Kristensen, K. & Eskildsen, J. K., 2008, Innovation for Competitiveness: Proceedings of the 13th International Conference on ISO 9000 & TQM. Ho, S. K. M. (red.). s. 123-124 2 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review

  Åben adgang

  Fil

  • Indexes 100%
  • Customer 100%
  • Satisfaction 100%
  • Customers 100%
  • Customer Satisfaction 100%
  1468 Downloads (Pure)

• On the design of satisfaction studies

  Kristensen, K. & Eskildsen, J. K., 2008, Proceedings of the MAAOE Conference 2008. s. 143-154 14 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

  • Number 100%

• The relationship between SERVQUAL, national customer satisfaction indices & consumer sentiment

  Kristensen, K. & Eskildsen, J. K., 2008, Proceedings of the MAAOE Conference 2008. s. 111-124 14 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

  • Consumers 100%
  • Indexes 100%
  • Customer 100%
  • Satisfaction 100%
  • Relationships 100%
• 2007

  Customer Satisfaction and Customer Loyalty as Predictors of Future Business Potential

  Eskildsen, J. K. & Kristensen, K., 2007, Proceedings from the 12th World Congress for Total Quality Management. Kanji, G. (red.). 14 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review

  • Danish 100%
  • Customer Loyalty 100%
  • Customer Retention 100%

• Designing satisfaction studies

  Kristensen, K. & Eskildsen, J. K., 2007, Proceedings of the 5th International Conference on Quality and Reliability. Laosirihongthong, T., Tsang, A. & Xie, M. (red.). s. 112-117 6 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review

  • Number 100%

• Management models for the future: An exploratory and critical inquiry into the nature of practised contemporary concepts of the business enterprise

  Jonker, J. & Eskildsen, J. K., 2007, Ikke angivet. University of Versailles Saint-Quentin-En-Yvelines, s. 58-78 21 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review

  • Institutional Framework 100%
  • Germany 100%
  • Business Enterprise 100%
  • Frame of Reference 100%

• Managing the Value Chain

  Kristensen, K., Mørch, L. & Sørensen, H. D., 2007, Proceedings from the 12th World Congress for Total Quality Management. Kanji, G. (red.).

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review

• Market structure, market strategy and customer satisfaction

  Eskildsen, J. K., Kristensen, K. & Steensen, E. F., 2007, Ikke angivet. University of Versailles Saint-Quentin-En-Yvelines, s. 163-184 22 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review

  • Market Structure 100%
  • Specific Industry 100%
  • Consumer Preference 50%
  • Customer Satisfaction Study 50%

• Polish versus Danish Companies in Business Excellence initiatives

  Haffer, R. & Kristensen, K., 2007, Proceedings from the 12th World Congress for Total Quality Management. Kanji, G. (red.).

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review
• 2006

  Hvad stresser offentlige ledere?

  Løkke Nielsen, A.-K. & Madsen, H., 2006, Ikke angivet. Det Danske Ledelsesakademi

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review

• Preference clustering in customer satisfaction measurement

  Eskildsen, J. K. & Kristensen, K., 2006, Performance Measurement and Management 2006: Public and Private: Papers from the Fifth International Conference on Performance Measurement and Management. Neely, A., Kennerley, M. & Walters, A. (red.). Cranfield School of Management, s. 241-248 8 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review

  • Specific Industry 100%

• Relationship between performance measures and financial results in a large Nordic bank

  Kristensen, K., Mørch, L. & Sørensen, H., 2006, Papers from the Fifth International Conference on Performance Measurement and Management. Neely, A., Kennerley, M. & Walters, A. (red.). Cranfield School of Management, s. 1001-1017

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review
• 2005

  Missing values, Partial Least Squares, and the estimation of customer satisfaction

  Kristensen, K. & Eskildsen, J. K., 2005, Proceedings of the PLS'05 International Symposium. Aluja, T., Casanovas, J., Vinzi, V., Morineau, A. & Tenenhaus, M. (red.). SPAD, s. 33-42 10 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review

• The Concequences of Different Model Specifications when Estimating National Customer Satisfaction Indices using PLS

  Eskildsen, J. K., Kristensen, K. & Juhl, H. J., 2005, Proceedings of the PLS' 05 International Symposium. Aluja, T., Casanovas, J., Vinzi, V., Morineau, A. & Tenenhaus, M. (red.). SPAD, s. 291-298

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning › peer review
• 2003

  Accountable Business Performance Measurement for Sustainable Business Excellence

  Bidragets oversatte titel: Accountable Business Performance Measurement for Sustainable Business ExcellenceKristensen, K. & Westlund, A. H., 2003, Ikke angivet. Dubai Quality Award

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

• Effect of Store Loyality

  Bidragets oversatte titel: Effect of Store LoyalityJuhl, H. J., Kristensen, K. & Eskildsen, J. K., 2003, Ikke angivet. University of Minho, s. s. 162-165 4 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

• Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry

  Bidragets oversatte titel: Measuring Customer Satisfaction and Loyalty in the Danish Automobile IndustryØstergaard, P., Juhl, H. J., Kristensen, K. & Eskildsen, J. K., 2003, Proceedings of the 7th International Conference: Corporate Reputation, Image, and Identity. s. 1-28 28 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

• Optimizing Job Satisfaction - Does Performance Influence Importance

  Bidragets oversatte titel: Optimizing Job Satisfaction - Does Performance Influence ImportanceEskildsen, J. K. & Kristensen, K., 2003, Ikke angivet. University of Minho, s. s. 43-48 6 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

• Performance Measurement and Business Results

  Bidragets oversatte titel: Performance Measurement and Business ResultsKristensen, K. & Westlund, A. H., 2003, Ikke angivet. Dubai Quality Award

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning
• 2002

  Valid and reliable measurements for sustainable Non-Financial Reporting

  Bidragets oversatte titel: Valid and reliable measurements for sustainable Non-Financial ReportingKristensen, K. & Westlund, A. H., 2002, Ikke angivet. University of Verona, s. 227-236 10 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning
• 2001

  Customer Satisfaction and Customer Loyalty in European Retailing

  Bidragets oversatte titel: Customer Satisfaction and Customer Loyalty in European RetailingKristensen, K., Juhl, H. J. & Østergaard, P., 2001, Business Excellence - What is to be done?. Stockholm School of Economics, s. s. 340-348 9 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

• The Evolution of Business Excellence in Denmark 1998-2001

  Bidragets oversatte titel: The Evolution of Business Excellence in Denmark 1998-2001Kristensen, K., Juhl, H. J. & Eskildsen, J. K., 2001, Proceedings. The University of Versailles Saint-Quentin-en-Yvelines, s. 315-324 10 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

• The excellence index in practice - the case of a Danish hospital

  Bidragets oversatte titel: The excellence index in practice - the case of a Danish hospitalJuhl, H. J., Eskildsen, J. K. & Kristensen, K., 2001, 2nd MAAOE Conference proceedings.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

• Trends in EFQM Criterion Weights: The case of Denmark 1998-2001

  Bidragets oversatte titel: Trends in EFQM Criterion Weights: The case of Denmark 1998-2001Eskildsen, J. K., Kristensen, K. & Juhl, H. J., 2001, Proceedings. The University of Versailles Saint-Quentin-en-Yvelines, s. 185-196 12 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

• Unravelling Relevance -The Nature of Holistic Management Models

  Bidragets oversatte titel: Unravelling Relevance -The Nature of Holistic Management ModelsEskildsen, J. K. & Jonker, J., 2001, Proceedings. The Stockholm School of Economics in Saint Petersburg, s. Vol. 2: s. 320-327 319 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning
• 2000

  Beyond the Bottom Line

  Bidragets oversatte titel: Beyond the Bottom LineKristensen, K., 2000, Better than the Best. Stockholm School of Economics

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

  3 Citationer (Scopus)

• Customer Satisfaction and Customer Loyalty in the Danish Banking Sector: theory, application and benchmarking

  Bidragets oversatte titel: Customer Satisfaction and Customer Loyalty in the Danish Banking Sector: theory, application and benchmarkingKristensen, K., Grønholdt, L. & Martensen, A., 2000, Proceedings : business excellence in the new millennium - quality of society. EOQ, s. s. 54-62, vol. 2 9 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

• Focused self-assessment by using a new type of questionnaire

  Bidragets oversatte titel: Focused self-assessment by using a new type of questionnaireDahlgaard, J. J. & Eskildsen, J. K., 2000, Business excellence in the new millenium - quality of society. European Organization for Quality

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

• The causal Structure of the EFQM Excellence Model

  Bidragets oversatte titel: The causal Structure of the EFQM Excellence ModelEskildsen, J. K., Kristensen, K. & Juhl, H. J., 2000, Ikke angivet. Colorado State University

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning

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  4853 Downloads (Pure)

• The excellence index as a benchmarking tool

  Bidragets oversatte titel: The excellence index as a benchmarking toolKristensen, K., Juhl, H. J. & Eskildsen, J. K., 2000, Ikke angivet. Colorado State University

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning
• 1999

  Supermarket Customer Satisfaction - The impact of type and ownership

  Bidragets oversatte titel: Supermarket Customer Satisfaction - The impact of type and ownershipKristensen, K., Juhl, H. J. & Østergaard, P., 1999, Proceedings from ANZMAC99. University of New South Wales

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning
• 1995

  Development of farmed smoked eel in accordance with consumer demands

  Bidragets oversatte titel: Development of farmed smoked eel in accordance with consumer demandsBech, A. C., Kristensen, K., Juhl, H. J. & Poulsen, C. S., 1995, Proceedings of the International Seafood Conference, Noordwijkerhout, The Netherlands / J.B.Luten (ed.).. Elsevier, s. 16 s 16 s.

  Publikation: Bidrag til bog/antologi/rapport/proceeding › Konferencebidrag i proceedings › Forskning