Department of Business Development and Technology

IT Service Management Architectures

Research output: Research - peer-reviewBook chapter

  • Torben Tambo
  • Jacob Filtenborg
    Jacob FiltenborgDepartment of Business Development and TechnologyDenmark
IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using the unification operating model, IT service providers can much more efficient develop relevant service catalogues with connected reporting services related to SLA's and KPI's based on ITIL and newer frameworks like SIAM.
Original languageEnglish
Title of host publicationEncyclopedia of Information Science and Technology
Number of pages12
Place of publicationHershey, PA, USA
PublisherIGI global
Publication year30 Jun 2017
EditionFourth Edition
Pages1-12
Chapter255
StateAccepted/In press - 30 Jun 2017

Bibliographical note

Jacob Filtenborg was during the writing of the chapter MSc student at Department of Business Development and Technology

    Research areas

  • IT service, IT service management, SIAM, ITIL, enterprise architecture, IT4IT

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