IT Service Management Architectures

Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

  • Torben Tambo
  • Jacob Filtenborg, Department of Business Development and Technology, Denmark
IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using the unification operating model, IT service providers can much more efficient develop relevant service catalogues with connected reporting services related to SLA's and KPI's based on ITIL and newer frameworks like SIAM.
Original languageEnglish
Title of host publicationEncyclopedia of Information Science and Technology
Number of pages12
Place of publicationHershey, PA, USA
PublisherIGI global
Publication yearJan 2018
EditionFourth Edition
Pages1-12
Chapter255
DOIs
Publication statusPublished - Jan 2018

Bibliographical note

Jacob Filtenborg was during the writing of the chapter MSc student at Department of Business Development and Technology

    Research areas

  • IT service, IT service management, SIAM, ITIL, enterprise architecture, IT4IT

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