Department of Business Development and Technology

Business Process Management Notation (BPMN) as Lingua Franca in Virtual Communities

Research output: Contribution to book/anthology/report/proceedingBook chapter

Virtual Communities (VCs) are a cornerstone in today’s digitally connected, mediated professional, and popular knowledge development and exchange. They exist in both informal and formal forms. This chapter pays special attention to VCs in industrial and professional environments, where enterprise processes are carried out through informal as well as formal VCs. In formal organizations, VCs are regarded as dynamic; people or work processes move back and forth between formal business processes and VCs. It is interesting to see how VCs in enterprise landscapes can execute using a common understanding, a single language or an expression, a lingua franca to transform ideas into knowledge, sustain representation of knowledge, and exchange knowledge with the formal, non-virtual organization. Business Process Management Notation (BPMN) has become commonplace for describing and formalizing regular enterprise processes. Additionally, BPMN seems useful, although paradoxical, for VCs. This chapter demonstrates how BPMN interacts with the social constructs and dynamics of VCs. BPMN is used to underpin the VCs’ internal ability to execute and fixate the knowledge of the VC, and the knowledge exchange between the VC and the enterprise. The chapter also demonstrates how VCs can be applied to develop BPMNs of the enterprise’s knowledge processes, allowing the VCs to strengthen value, but also with the risk of an obsolete VC. Conclusively, BPMN can fuel the VC dynamics and, when used smartly, both retain the VCs’ independent value and the value of the VCs to the enterprises relying on them.
Original languageEnglish
Title of host publicationAdvances in Business and Management
EditorsWilliam D. Nelson
Number of pages21
Place of publicationHauppauge, NY, USA
PublisherNova Science Publishers
Publication year1 Apr 2017
ISBN (print)978-1-53610-738-8
ISBN (Electronic)978-1-53610-739-5
StatePublished - 1 Apr 2017

    Research areas

  • virtual communities, lingua franca, Business process management, BPMN, Knowledge Management, Knowledge exchange, formalization of knowledge

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