Handling Crises in Social Media: From Stakeholder Crisis Awareness and Sense-making to Organizational Crisis Preparedness

Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

  • Chiara Valentini
  • Stefania Romenti, IULM University, Milan, Italy, ItalyDean Kruckeberg, University of North Carolina at Charlotte, United States
Original languageEnglish
Title of host publicationSocial Media and Crisis Communication
EditorsLucinda Austin, Yan Jin
Number of pages11
PublisherRoutledge
Publication year2017
Pages57-67
Chapter4
ISBN (print)978-1-138-81199-7, 978-1-138-81200-0
ISBN (Electronic)978-1-315-74906-8
StatePublished - 2017

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