Handling Crises in Social Media: From Stakeholder Crisis Awareness and Sense-making to Organizational Crisis Preparedness

Research output: Research - peer-reviewBook chapter

  • Chiara Valentini
  • Stefania Romenti
    Stefania RomentiIULM University, Milan, ItalyItaly
  • Dean Kruckeberg
    Dean KruckebergUniversity of North Carolina at CharlotteUnited States
Original languageEnglish
Title of host publicationSocial Media and Crisis Communication
EditorsLucinda Austin, Yan Jin
Number of pages11
PublisherRoutledge
Publication year2017
Pages57-67
Chapter4
ISBN (print)978-1-138-81199-7, 978-1-138-81200-0
ISBN (Electronic)978-1-315-74906-8
StatePublished - 2017

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