Department of Management

Why do German retailers think and act as they do?

Research output: Contribution to book/anthology/report/proceedingBook chapterCommunication

Documents

  • MAPP01

    Final published version, 866 KB, PDF document

  • Department of Marketing and Statistics
  • MAPP - Centre for Research on Customer Relations in the Food Sector
German consumers say one thing and do the other. They say they are willing to pay extra for fresh pork in order to get quality meat. But they act quite differently when they shop in the supermarket and the price becomes a decisive factor. At least that is what most German retail buyers of pork think. A recent MAPP study looked at how German retailers perceive themselves, how they perceive and interpret the world around them (their customers, competitors and suppliers etc.) and which quality and documentation they demand when they buy fresh pork. However, not all retail buyers share the view that the consumers want to buy pork at low prices only. A small group believes that selected segments are willing to pay more for better pork. The study indicates that retail chains to a large degree create their surroundings. The chains believe they offer the consumers good quality pork at competitive prices, they use low prices in their marketing and are in many ways hereby encouraging the consumers to be price-minded. It can be discussed whether retail chains actually know enough about consumer behaviour to draw conclusions about what the consumers want and how much they are willing to pay for fresh pork. The study shows that retailers' knowledge about consumers mostly is built on scanner data. They have seldom carried out studies themselves. As a result they are easily confirmed in their belief about consumers. The chains' identity and perception of the surrounding world is reflected in their behaviour. It is therefore important that suppliers of pork make an effort to get acquainted with the way retailers experience themselves and their market. Suppliers must as a result adjust their marketing to reflect the identity of the supermarket chain. They can also try to influence the chains' conception of the market to make them correspond to the suppliers' perceptions and products. From the retailers' point of view, it is important to be aware of one's identity to be able to evaluate whether the chain actually is different from its competitors and how the surrounding world should be interpreted. This will help to keep one's eyes open to alternative interpretations of the surrounding world, market, competitors and unexploited possibilities.
Original languageEnglish
Title of host publicationAnnual report
Place of publicationAarhus
PublisherAarhus School of Business, MAPP Centre
Publication year2001
Pages3
Publication statusPublished - 2001

    Research areas

  • Retail buying, Pork, Germany

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