Department of Management

The Dark Side of Computer-Mediated Control

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal article

    J. V. Cunha, Universidade Europeia, Lisbon, Portugal
  • Andrea Carugati
  • A. Leclercq, IESEG School of Management, France
Research on the dark side of computer-mediated control has explained the consequences of computer-mediated control when work is tightly coupled with its electronic representation because information systems record work automatically. Our study complements prior research by addressing the dark side of computer-mediated control when work and its electronic representation are loosely coupled, because it is employees who report their work in IT systems. Data from a 15-month ethnographic study of the appropriation of a customer relationship management system in the sales department of a large organization reveal that loosely versus tightly coupled computer-mediated control produce key differences that re-specify the dark side of computer-mediated control.
Original languageEnglish
JournalInformation Systems Journal
Issue number4
Pages (from-to)319-354
StatePublished - 2015

See relations at Aarhus University Citationformats

ID: 90855901