Department of Management

The Dark Side of Computer-Mediated Control

Research output: Research - peer-reviewJournal article

  • J. V. Cunha
    J. V. CunhaUniversidade Europeia, LisbonPortugal
  • Andrea Carugati
  • A. Leclercq
    A. LeclercqIESEG School of ManagementFrance
Research on the dark side of computer-mediated control has explained the consequences of computer-mediated control when work is tightly coupled with its electronic representation because information systems record work automatically. Our study complements prior research by addressing the dark side of computer-mediated control when work and its electronic representation are loosely coupled, because it is employees who report their work in IT systems. Data from a 15-month ethnographic study of the appropriation of a customer relationship management system in the sales department of a large organization reveal that loosely versus tightly coupled computer-mediated control produce key differences that re-specify the dark side of computer-mediated control.
Original languageEnglish
JournalInformation Systems Journal
Volume25
Issue number4
Pages (from-to)319-354
ISSN1350-1917
DOIs
StatePublished - 2015

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