Department of Management

Chatbots in Human Resource Management

Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

This paper discusses how digital technologies labeled social robots are transforming human resource management practices and how they will affect managerial practices in the future. In order to frame these questions we draw on a distinction between operational, relational and transformational human resource practices (Lepak and Snell 1998). Further, we apply an innovation management process perspective in order to distinguish between stages of comprehension, adoption, implementation and assimilation (Swanson and Ramiller 2004).

As our research setting, we have chosen the emergent technology labeled ‘chatbots’ in order to study how these social robots are deployed for ‘onboarding’ practices. We argue that the use of chatbots provides an excellent opportunity to examine the interaction between humans and computers in organizational management contexts. In particular, the artificial intelligence or ‘smart’ aspects of these emerging digital technologies are promising to become interesting future areas of research.
Original languageEnglish
Publication year14 Feb 2018
Publication statusPublished - 14 Feb 2018
EventRobo-Philosophy 2018: Envisioning Robots in Society - Universität Wien, Vienna, Austria
Duration: 14 Feb 201817 Feb 2018


ConferenceRobo-Philosophy 2018
LocationUniversität Wien
Internet address

See relations at Aarhus University Citationformats

ID: 129286010