Differences That Matter: In-clinic Communication Challenges

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review


  • Fateme Rajabiyazdi
  • ,
  • Charles Perin
  • ,
  • Jo Vermeulen
  • Haley MacLeod
  • ,
  • Diane Gromala
  • ,
  • Sheelagh Carpendale

We provide an integrated view of patients' and clinicians' perspectives on the communication challenges faced when patients present their medical issues to the clinicians. By combining the results of a literature review from both the HCI and medical literature with the results of clinician interviews explicitly about in-clinic communication issues, we are able to offer a more complete picture of these crucial in-clinic communication challenges. We discuss similarities and subtle but important differences between patients' and clinicians' perspectives. While patients and clinicians are often talking about the same issue, we found that they differ considerably in opinion and attitude. Drawing upon these subtle yet significant differences and ideas raised by the interviewed clinicians, we offer research suggestions for the design of future in-clinic communication tools.

Original languageEnglish
Title of host publicationProceedings of the 11th EAI International Conference on Pervasive Computing Technologies for Healthcare, PervasiveHealth 2017
EditorsNuria Oliver, Mary Czerwinski
Number of pages10
PublisherAssociation for Computing Machinery
Publication year2017
ISBN (print)978-1-4503-6363-1
ISBN (Electronic)9781450363631
Publication statusPublished - 2017
Externally publishedYes
EventPervasiveHealth 2017: 11th EAI International Conference on Pervasive Computing Technologies for Healthcare - Barcelona, Spain
Duration: 23 May 201726 May 2017
Conference number: 11


ConferencePervasiveHealth 2017
SeriesPervasiveHealth '17

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ID: 128065193