Accounting for the Invisible Work of Hospital Orderlies: Designing for Local and Global Coordination

Publication: Research - peer-reviewArticle in proceedings

Documents

DOI

  • Allan Stisen
    Allan Stisen
  • Nervo Verdezoto
    Nervo VerdezotoDenmark
  • Henrik Blunck
  • Mikkel Baun Kjærgaard
    Mikkel Baun KjærgaardDenmark
  • Kaj Grønbæk
The cooperative, invisible non-clinical work of hospital orderlies is often overlooked. It consists foremost of transferring patients between hospital departments. As the overall efficiency of the hospital is highly dependent on the coordination of the work of orderlies, this study investigates the coordination changes in orderlies’ work practices in connection to the implementation of a workflow application at the hospital. By applying a mixed methods approach (both qualitative and quantitative studies), this paper calls for attention to the changes in orderlies’ coordination activities while moving from a manual and centralized form to a semi-automatic and decentralized approach after the introduction of the workflow application. We highlight a set of cross-boundary (spatial and organizational) information-sharing breakdowns and the challenges of orderlies in maintaining local and global coordination. We also present design recommendations for future design of coordination tools to support orderlies’ work practices.
Original languageEnglish
Title of host publicationProceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing : CSCW '16
Number of pages13
Place of PublicationNew York, NY, USA
PublisherAssociation for Computing Machinery
Publication year2016
Pages980-992
ISBN (print)978-1-4503-3592-8
DOIs
StatePublished - 2016
Event - San Francisco, United States

Conference

ConferenceThe 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing
LandUnited States
BySan Francisco
Periode27/02/201602/03/2016
SeriesConference on Computer Supported Cooperative Work. Proceedings

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