Department of Management

Smile for a while: The effect of employee-displayed smiling on customer affect and satisfaction

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

Original languageEnglish
JournalJournal of Service Management
Volume28
Issue number2
Pages (from-to)284-304
Number of pages21
ISSN1757-5818
DOIs
Publication statusPublished - 2017

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