Challenges of Data-driven Healthcare Management: New Skills and Work

Publication: ResearchPaper

This paper describes the new kind of data-work involved in developing data-driven healthcare based on two cases from Denmark: The first case concerns a governance infrastructure based on Diagnose-Related Groups (DRG), which was introduced in Denmark in the 1990s. The DRG-system links healthcare activity and financing and relies of extensive data entry, reporting and calculations. This has required the development of new skills, work and work roles. The second case concerns a New Governance project aimed at developing new performance indicators for healthcare delivery as an alternative to DRG. Here, a core challenge is select indicators and actually being able to acquire data upon them. The two cases point out that data-driven healthcare requires more and new kinds of work for which new skills, functions and work roles have to be developed.
Original languageEnglish
Publication year28 Feb 2016
Number of pages5
StatePublished - 28 Feb 2016
Event - San Francisco, United States


ConferenceThe 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing
CountryUnited States
CitySan Francisco


  • Data-driven healthcare, Diagnose-related groups, Healthcare, Performance Indicators

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