Institut for Forretningsudvikling og Teknologi

IT Service Management Architectures

Publikation: Bidrag til bog/antologi/rapport/proceedingBidrag til bog/antologi

Standard

IT Service Management Architectures. / Tambo, Torben; Filtenborg, Jacob.

Encyclopedia of Information Science and Technology. Fourth Edition. udg. Hershey, PA, USA : IGI global, 2018. s. 1-12.

Publikation: Bidrag til bog/antologi/rapport/proceedingBidrag til bog/antologi

Harvard

Tambo, T & Filtenborg, J 2018, IT Service Management Architectures. i Encyclopedia of Information Science and Technology. Fourth Edition udg, IGI global, Hershey, PA, USA, s. 1-12. DOI: 10.4018/978-1-5225-2255-3.ch255

APA

Tambo, T., & Filtenborg, J. (2018). IT Service Management Architectures. I Encyclopedia of Information Science and Technology (Fourth Edition udg., s. 1-12). Hershey, PA, USA: IGI global. DOI: 10.4018/978-1-5225-2255-3.ch255

CBE

Tambo T, Filtenborg J. 2018. IT Service Management Architectures. I Encyclopedia of Information Science and Technology. Fourth Edition udg. Hershey, PA, USA: IGI global. s. 1-12. Tilgængelig fra: 10.4018/978-1-5225-2255-3.ch255

MLA

Tambo, Torben og Jacob Filtenborg "IT Service Management Architectures". Encyclopedia of Information Science and Technology. Fourth Edition udg., Kapitel 255, Hershey, PA, USA: IGI global. 2018. 1-12. Tilgængelig: 10.4018/978-1-5225-2255-3.ch255

Vancouver

Tambo T, Filtenborg J. IT Service Management Architectures. I Encyclopedia of Information Science and Technology. Fourth Edition udg. Hershey, PA, USA: IGI global. 2018. s. 1-12. Tilgængelig fra, DOI: 10.4018/978-1-5225-2255-3.ch255

Author

Tambo, Torben ; Filtenborg, Jacob. / IT Service Management Architectures. Encyclopedia of Information Science and Technology. Fourth Edition. udg. Hershey, PA, USA : IGI global, 2018. s. 1-12

Bibtex

@inbook{ec54d2e7311b4951b31ac13aa1362e32,
title = "IT Service Management Architectures",
abstract = "IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using the unification operating model, IT service providers can much more efficient develop relevant service catalogues with connected reporting services related to SLA's and KPI's based on ITIL and newer frameworks like SIAM.",
keywords = "IT service, IT service management, SIAM, ITIL, enterprise architecture, IT4IT",
author = "Torben Tambo and Jacob Filtenborg",
note = "Jacob Filtenborg was during the writing of the chapter MSc student at Department of Business Development and Technology",
year = "2018",
month = "1",
doi = "10.4018/978-1-5225-2255-3.ch255",
language = "English",
pages = "1--12",
booktitle = "Encyclopedia of Information Science and Technology",
publisher = "IGI global",
edition = "Fourth Edition",

}

RIS

TY - CHAP

T1 - IT Service Management Architectures

AU - Tambo,Torben

AU - Filtenborg,Jacob

N1 - Jacob Filtenborg was during the writing of the chapter MSc student at Department of Business Development and Technology

PY - 2018/1

Y1 - 2018/1

N2 - IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using the unification operating model, IT service providers can much more efficient develop relevant service catalogues with connected reporting services related to SLA's and KPI's based on ITIL and newer frameworks like SIAM.

AB - IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using the unification operating model, IT service providers can much more efficient develop relevant service catalogues with connected reporting services related to SLA's and KPI's based on ITIL and newer frameworks like SIAM.

KW - IT service

KW - IT service management

KW - SIAM

KW - ITIL

KW - enterprise architecture

KW - IT4IT

U2 - 10.4018/978-1-5225-2255-3.ch255

DO - 10.4018/978-1-5225-2255-3.ch255

M3 - Book chapter

SP - 1

EP - 12

BT - Encyclopedia of Information Science and Technology

PB - IGI global

CY - Hershey, PA, USA

ER -