Institut for Forretningsudvikling og Teknologi

IT Service Management Architectures

Publikation: Forskning - peer reviewBidrag til bog/antologi

  • Torben Tambo
  • Jacob Filtenborg
    Jacob FiltenborgDepartment of Business Development and TechnologyDanmark
IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using the unification operating model, IT service providers can much more efficient develop relevant service catalogues with connected reporting services related to SLA's and KPI's based on ITIL and newer frameworks like SIAM.
OriginalsprogEngelsk
TitelEncyclopedia of Information Science and Technology
Antal sider12
UdgivelsesstedHershey, PA, USA
ForlagIGI global
Udgivelsesår30 jun. 2017
UdgaveFourth Edition
Sider1-12
Kapitel255
StatusAccepteret/In press - 30 jun. 2017

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