Institut for Forretningsudvikling og Teknologi

IT4IT™ as a Management of Technology framework: Perspectives, implications and contributions

Publikation: Forskning - peer reviewKonferencebidrag i proceedings

Dokumenter

  • Torben Tambo
  • Jacob Filtenborg
    Jacob FiltenborgDepartment of Business Development and TechnologyDanmark
Information technology (IT) is at the core of digitisation of existing business models and dominates in the innovation efforts of many industries. IT has until now in many ways been regarded as exempted from the structuration and automation represented by IT. The IT4IT framework released by The Open Group in October 2015 suggests to a major change. IT has to be governed and structured along defined processes of value chains, life-cycles, service propositions, customer interaction and cost control as any other area of the organization. The purpose of this paper is to review IT4IT as a practical implementation of a Management of Technology framework and to review its perspectives and implications to the MoT society as well as the contributions it has to IT professionals, innovators and MoT practitioners. Methodologically this paper is based on an extensive case study of a large IT service provider. The IT service provider used the framework, along with other frameworks, to introduce larger degree of homogeneity of its own service “catalogues”, improved processes for navigating in the heterogeneity of its customers, and to ensure uniform processes of performance management and reporting. Methodologically this paper has been challenged by the novelty of the topic of IT4IT as only very little peer reviewed materials is available; analogue channel have thus been used. Key findings of this study are: (1) IT4IT as strong idealization of a practical MOT framework implementation especially in conversion from relative mature innovations to operational environments and life-cycle management. (2) IT4IT is driving IT further in the direction of commoditization and consumerization reducing uncertainty in IT implementation and operations and giving business stakeholders better opportunities for innovation. (3) As a MOT framework, IT4IT is taking IT a step further in being a more manageable technology with more specific definitions of services, customer expectations, relationships between innovation and operations, and transparency of processes. IT4IT suggests a highly specific and novel interpretation of innovation and operations value chains that can inspire other MOT processes. The IT4IT framework is an interesting suggestion to the MOT society for a professional framework that has gone further in governance and provides a more holistically approach than probably any earlier framework.
OriginalsprogEngelsk
TitelProceedings of the 26th Conference of International Association for Management of Technology
Antal sider14
Vol/bind26
UdgivelsesstedVienna
UdgiverInternational Association for Management of Technology (IAMOT)
Udgivelsesår18 maj 2017
Sider1-14
ISBN (trykt)978-3-200-04986-4
StatusUdgivet - 18 maj 2017
Begivenhed - Vienna, Østrig

Konference

KonferenceInternational Association for Management of Technology
Nummer26
LokationTech Gate
LandØstrig
ByVienna
Periode14/05/201718/05/2017
Internetadresse

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